Privacy Policy & Terms of Service

Last updated: July 14, 2026

1. Privacy Policy

At Lotus Game, your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app and website.

1.1 Information We Collect

• Personal Information: Name, phone number, email address, and UPI/payment details provided during registration and withdrawals.
• Device Information: Device model, OS version, unique device identifiers, and IP address for security and fraud prevention.
• Usage Data: Gameplay activity, transaction history, in-app interactions, and session duration to improve our services.
• Location Data: Approximate location (IP-based) to comply with state-level gaming regulations in India.

1.2 How We Use Your Data

• To create and manage your gaming account
• To process deposits, withdrawals, and verify your identity (KYC)
• To detect and prevent fraud, cheating, and unauthorized access
• To send service updates, promotional offers (with your consent), and support responses
• To comply with legal obligations under Indian law

1.3 Data Security

We use 256-bit SSL encryption for all data transmission. Your personal and financial data is stored on secure servers with strict access controls. We never share your data with third parties for marketing purposes without your explicit consent.

1.4 Your Rights

• Access and download your personal data
• Request correction of inaccurate information
• Delete your account and associated data
• Opt out of promotional communications
• Withdraw consent for data processing (subject to legal requirements)

To exercise these rights, contact us at h8585982106@gmail.com.

2. Terms of Service

By downloading, installing, or using Lotus Game, you agree to be bound by these Terms of Service. If you do not agree, please do not use the app.

2.1 Eligibility

• You must be 18 years or older to use Lotus Game.
• You must be a resident of India and located in a state where skill-based gaming is legal.
• Residents of Assam, Odisha, Nagaland, Sikkim, Telangana, and Andhra Pradesh may be restricted from real-money games per state laws.
• You are responsible for verifying the legality of online gaming in your jurisdiction.

2.2 Account Registration

• You must provide accurate, complete registration information.
• One person may maintain only one account. Multiple accounts will result in permanent suspension.
• You are responsible for maintaining the confidentiality of your login credentials.
• Lotus Game reserves the right to verify your identity (KYC) at any time.

2.3 Fair Play

• All games use a certified Random Number Generator (RNG) to ensure fair outcomes.
• Collusion, use of bots, automated scripts, or any form of cheating is strictly prohibited.
• Violations result in immediate account suspension and forfeiture of winnings.

2.4 Deposits & Withdrawals

• Deposits are processed instantly via UPI, net banking, and other supported methods.
• Withdrawals are processed within 24 hours (usually within minutes for UPI).
• Minimum withdrawal amount: ₹100.
• Withdrawal limits may apply based on your account tier and KYC status.
• Lotus Game reserves the right to request additional verification for large withdrawals.

3. Refund & Cancellation Policy

• Deposits made to your Lotus Game wallet are non-refundable except in cases of technical errors (e.g., amount debited but not credited).
• For failed transactions, the amount is automatically refunded to the source within 5-7 business days.
• Winnings withdrawn to your bank account / UPI are final and cannot be reversed.
• To report a transaction issue, email h8585982106@gmail.com with your transaction ID and screenshot within 48 hours.

4. Responsible Gaming

Lotus Game is committed to promoting responsible gaming. We encourage all players to:

• Set a budget before playing and stick to it
• Treat gaming as entertainment, not a source of income
• Take regular breaks and avoid chasing losses
• Never play under the influence of alcohol or when emotionally distressed
• Use our self-exclusion feature if you feel you need a break

If you or someone you know has a gambling problem, help is available. Contact our support team to activate self-exclusion or seek assistance.

5. Intellectual Property

All content, trademarks, logos, graphics, game designs, and software associated with Lotus Game are the exclusive property of Lotus Game and its licensors. Unauthorized reproduction, distribution, or modification is strictly prohibited.

6. Changes to These Policies

We may update our Privacy Policy and Terms of Service from time to time. We will notify users of material changes via in-app notification or email. Continued use of Lotus Game after changes constitutes acceptance of the updated terms.

7. Contact Us

If you have questions about these policies, please contact us:

• ✈️ Telegram: Join Channel
• 💬 WhatsApp: Join Channel
• 🌐 Website: www.lotusplays.com
• ⏰ Support Hours: Monday – Saturday, 10:00 AM – 8:00 PM IST